About us?
Cartagena Top Experiences
Our
Mission
Cartagena Top Experiences' mission is to connect travelers with the heart of Colombia through personalized and authentic experiences. We are dedicated to creating tailor-made adventures, designed by expert local guides, offering an exclusive service that combines comfort, safety, and unique experiences, always with a sustainable and respectful approach.
Our
Vision
"To be the leading travel agency in Colombia, recognized worldwide for offering unique and tailored experiences that connect travelers with the cultural, natural and human wealth of the country. We aspire to transform each tour into a memorable experience, driven by the knowledge and passion of our local guides. We are committed to promoting sustainable tourism, contributing to the development of local communities and preserving Colombia's natural treasures, so that future generations can enjoy their beauty and authenticity."
Our
Values
Authenticity:
Offering genuine experiences that reflect the true culture and essence of Cartagena.Safety:
Prioritizing the safety and well-being of our guests in every experience.Professionalism:
Providing high-quality service with personalized attention and expert knowledge.
About us?
My Story
Jorge Mondol, Professional in Tourism field, born and raised in Cartagena, founded Cartagena Top Experiences to offer international travellers authentic, safe, and high quality experiences. After observing that many tourists didn't have the best experience in the city, he decided to create an agency that prioritized excellent service, safety, and authenticity. Jorge personally welcomed a group of travelers who were hesitant about visiting Cartagena due to negative media reports, and provided a detailed briefing on the safety measures implemented by his agency. During the tour, Jorge ensured they felt comfortable and protected, sharing fascinating stories and showcasing Cartagena's most iconic landmarks. At the end of the day, the travelers expressed their gratitude and admitted that Cartagena had exceeded all their expectations thanks to Jorge's dedication and care. Today, Cartagena Top Experiences is recognized for its commitment to excellence and safety, and Jorge continues to share his love for the city with visitors.
About us?
Who we are
Cartagena Top Experiences was born in 2021, after the pandemic, RNT ID# 104507 and Chamber of Commerce ID # 09-462331-02 , with the goal of redefining the way travelers discover Cartagena. Recognizing travelers' frustrations with language barriers and concerns about safety, the agency was founded by a passionate local guide. Cartagena Top Experiences focuses on offering exclusive and personalized tours, designed to meet the needs of each traveler.
About us?
PRIVACY AND PERSONAL DATA POLICY
1. Who is responsible for your data? Cartagena Top Experiences, with RNT# 104507, is responsible for the processing of the personal data you provide to us.
2. What information do we collect? We collect personal information necessary to offer you our tourist services, which may include: * Identification data: Full name, identity document number, nationality. * Contact data: Email address, telephone number, address. * Reservation data: Travel dates, tours of interest, special preferences, payment information. * Information relevant to security: Emergency contact, relevant medical conditions that we should be aware of.
3. How do we use your information? We use your personal data to: * Manage and confirm your tour and experience reservations. * Coordinate the logistics of contracted services (transportation, guides, tickets). * Communicate with you about your itinerary, changes, or important travel information. * Ensure your safety and well-being during activities. * Process payments for services. * With your consent, send you information about promotions and new tours.
4. How do we protect your data? We take the security of your information very seriously. We implement technical and organizational measures to protect your data against unauthorized access, loss, or alteration. We will not share your information with third parties, except when strictly necessary for the provision of the service (for example, with hotels or transportation providers) or when required by law.
5. Your rights: According to Colombian law, you have the right to know, update, rectify, and request the deletion of your personal data. If you wish to exercise these rights, you can contact us
6. Contact Us: If you have any questions or concerns about this Privacy and Personal Data Policy, please contact us at: Cartagena Top Experiences Email: sales@cartagenatopexperiences.com Phone: + 57 324 55 00 787 Address: Cartagena de Indias-Colombia
About us?
TERMS AND CONDITIONS
1. Bookings: All bookings are subject to these terms. Once your booking is confirmed, a binding contract exists.
2. Changes to Booking: Changes must be made in writing. We will do our best to accommodate them, but additional costs may be incurred.
3. Cancellation Policy: Cancellations must be made in writing. Charges will apply depending on how far in advance you cancel: * Up to 8 days: 0% charge, but you may be responsible for costs already incurred. * Up to 3-7 days: 50% charge. * Up to 2-1 day: 100% charge.
4. Tour Description and Prices: Cartagena Top Experiences reserves the right to modify prices and descriptions. and without notice. You should check this Website from time to time to check the current Terms and Conditions because they are binding on you.
5. Travel Insurance: Your booking and the tours do not include personal insurance. It is recommended that you take out personal travel insurance for your holiday that adequately covers your booking and tour. Areas of cover to consider include: cancellation, curtailment, theft or loss, injury or illness during your holiday.
6. Accident, Injury, Loss or Inconvenience: Cartagena Top Experiences will not be liable for any accident, injury, damage, loss, delay, inconvenience - direct or consequential, however caused, unless it is due to negligence by Cartagena Top Experiences in which case our liability will be limited to compensation to a maximum amount of the tour price you paid.
These Terms and Conditions were updated on 31st October 2021. If you have any questions concerning these Terms and Conditions, please contact Cartagena Top Experiences via email on: sales@cartagenatopexperiences.com