Frequent Questions

1. What is a tailor-made tour?

A tailor-made tour is a fully customized travel experience that is designed specifically for you. Unlike pre-packaged tours, a tailor-made tour allows you to choose your destinations, activities, accommodations, and travel pace based on your preferences and interests. We work closely with you to craft an itinerary that perfectly suits your needs and ensures a unique, personalized journey.

2. How do I start planning a tailor-made tour?

To start planning, simply contact us via our website, phone, or email. We'll arrange a consultation where you can tell us about your travel preferences, interests, and budget. From there, our travel specialists will design an itinerary that matches your expectations, and we'll collaborate with you to refine it until it’s perfect.

3. How much flexibility do I have in creating my itinerary?

You have complete flexibility! Every aspect of the trip can be tailored to your liking, from the destinations and accommodations to the type of activities and excursions. Whether you want an adventure-packed holiday or a more relaxed cultural experience, we can design a trip that matches your travel style.

4. How long does it take to design a tailor-made tour?

The time it takes to design a tailor-made tour depends on the complexity of your itinerary and how detailed you want the experience to be. Typically, the planning process can take anywhere from a few days to a couple of weeks. We aim to balance thorough planning with prompt service to get your itinerary ready as soon as possible.

5. Is there a minimum or maximum duration for tailor-made tours?

There is no strict minimum or maximum duration for tailor-made tours. You can plan a short weekend getaway or a month-long adventure—it's entirely up to you! Our travel specialists will help you determine the ideal length of your trip based on your goals, interests, and availability.

6. Can you accommodate specific requests, such as dietary restrictions or special needs?

Absolutely! We work closely with our suppliers to ensure that any special requirements, such as dietary restrictions, mobility needs, or other preferences, are fully accommodated. Please let us know about any specific requests during the planning process, and we'll make the necessary arrangements.

7. Do you offer family-friendly tailor-made tours?

Yes, we can design tours for families of all sizes and ages. Whether you need family-friendly accommodations, child-friendly activities, or multi-generational travel plans, we’ll create a trip that caters to everyone’s interests and ensures a fun and safe experience for the whole family.

8. How do you handle accommodations and transportation?

We have a network of trusted hotels, resorts, and boutique accommodations ensuring we can offer you options that suit your preferences, whether you're looking for luxury, comfort, or budget-friendly stays. For transportation, we can arrange everything from and to the airport and inside the city

9. Can you arrange tours with a local guide?

Yes, we can arrange for knowledgeable local guides at your destination. These guides offer an insider’s perspective and help you explore each place in-depth, sharing local history, culture, and hidden gems. You can choose between private or small-group guided tours based on your preferences.

10. How much does a tailor-made tour cost?

The cost of a tailor-made tour varies based on several factors, including the destination, length of stay, level of accommodation, and the activities you choose. During the planning process, we’ll work with you to create a customized itinerary that fits your budget. We’ll provide a clear cost breakdown and ensure there are no hidden fees.

11. Are flights included in the tailor-made tour packages?

Flights are not automatically included in our tailor-made tours

12. What if I need to make changes to my itinerary after booking?

We understand that travel plans can change, and we are happy to make adjustments to your itinerary when possible. Depending on the timing and type of change, some modifications may incur additional costs due to supplier policies (e.g., hotels, flights), but we will do our best to accommodate your requests with minimal impact.

13. What happens if I need to cancel my tailor-made tour?

Our cancellation policies vary depending on the specific itinerary and the terms set by our suppliers. We will provide you with detailed information regarding cancellation fees and options at the time of booking. If you’re concerned about cancellations, we recommend purchasing travel insurance that covers trip cancellations for added peace of mind.

14. Do I need travel insurance for my trip?

While travel insurance is not mandatory, we highly recommend purchasing it for your protection. Travel insurance can cover unexpected events such as trip cancellations, medical emergencies, lost luggage, or delays. We can assist you in finding the best travel insurance policy for your needs.

15. How do I pay for my tailor-made tour?

We offer flexible payment options to make your booking process as convenient as possible. Typically, a deposit is required at the time of booking to secure your reservations, and the final balance is due closer to your departure date. Payment can be made via credit card, bank transfer, or other available methods.

16. Do you offer support during my trip?

Yes, we provide 24/7 customer support throughout your trip. If you encounter any issues or need assistance while traveling, our team is available to help resolve any problems, make adjustments, or offer advice.

17. Can I book last-minute tailor-made tours?

We strive to accommodate last-minute bookings whenever possible. However, availability may be limited depending on the destination and the complexity of the itinerary. Please contact us, and we’ll do our best to arrange a fantastic tailor-made experience, even on short notice.

18. Why should I book a tailor-made tour with your agency?

Booking with Cartagena Top Experiences ensures a fully personalized and stress-free travel experience. With our deep knowledge of global destinations, access to exclusive experiences, and commitment to customer satisfaction, we create journeys that are unique to you. Our local expertise, attention to detail, and focus on providing exceptional service set us apart from other agencies.