Terms And Conditions - Cartagena Top Experiences

Terms And Conditions

  1. Bookings
​All bookings made with Cartagena Top Experiences are subject to these Terms and Conditions. Your booking, once accepted and confirmed in writing, via email, by Cartagena Top Experiences, represents a binding contract between you and Cartagena Top Experiences.

  1. Changes to a Booking
2.1 If you need to change a booking All changes to a booking, for example: a change in the number of people in your group or a change in the date, must be made in writing to Cartagena Top Experiences via email to sales@cartagenatopexperiences.com  We understand that at times it can be necessary to make changes and so we do not charge an administration fee for changes. We will do our best to accommodate your changes but if this is not possible e.g., due to guide availability and you need to cancel the tour as a result, the Cancellation Policy shown in these Terms and Conditions will apply. If we can accommodate your changes, we will notify you of any additional costs incurred by the change (e.g., admission fees) which you will be liable for. Any additional costs must be paid to confirm the changes. ​ 2.2 If Cartagena Top Experiences needs to change a booking Cartagena Top Experiences reserves the right to make amendments to the tours within your booking. If major changes are required (e.g., change of date, change to a major destination included on the tour) you will be notified as soon as possible using the contact details you provided when the booking was made. If these major changes are not acceptable to you, Cartagena Top Experiences will cancel your booking and you will be entitled to a full refund for the monies that you have paid Cartagena Top Experiences for this booking. Cartagena Top Experiences will not be liable for any additional expenses you have incurred in relation to this booking e.g., accommodation, transport.

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  1. Cancellation Policy
3.1 If you need to cancel a booking All booking cancellations must be made in writing to Cartagena Top Experiences via email to sales@cartagenatopexperiences.com  Cartagena Top Experiences will send you acknowledgement of your cancellation request so that you know it has been received. Cancellation charges will apply according to the amount of notice you give and will be deducted from any refunds owed. Charges are as follows: - Bookings cancelled 8 days or more before the tour date: there is no cancellation charge however you will be liable for any costs that have already been incurred with 3rd party suppliers in relation to this tour e.g. credit card processing fee, admission tickets that require early booking. - Bookings cancelled 3 - 7 days before the tour date: a cancellation charge of 50% of the amount you paid for the tour will apply. - Bookings cancelled within 48 hours of the tour date: a cancellation charge of 100% of the amount you paid for the tour will apply. Any refunds owed will be made to the credit card that was used to make the booking. ​ 3.1.2 Coronavirus cancellations Cartagena Top Experiences will waive the cancellation charge for any tour that needs to be cancelled due to sickness or local lock-downs - provided you have contacted Cartagena Top Experiences by telephone (+ 57 324 55 00 787) at least 1 hour before the tour start time. Any cancellations during this time will still be liable for any costs that have already been incurred with 3rd party suppliers which Cartagena Top Experiences is not able to recover e.g. admission tickets, credit card processing fees. ​ 3.2 If Cartagena Top Experiences needs to cancel your booking If Cartagena Top Experiences needs to cancel your booking you will be notified as soon as possible using the contact details, you provided when the booking was made. Where possible Cartagena Top Experiences will offer an alternative solution e.g., a different tour or the same tour on a different date. If it is not possible to offer an alternative solution or these solutions are not acceptable to you then we will refund 100% of the monies, we have received from you for the booking. All refunds will be made to the credit card that was used to make the booking. Cartagena Top Experiences will not be liable for any additional expenses that you have incurred in relation to this booking e.g. accommodation, transport expenses.
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  1. Tour Description and Prices
Cartagena Top Experiences reserves the right to amend the prices and tour descriptions displayed on this website. If an amendment is made to a tour that you have booked, the conditions stated within "2.2 If Cartagena Top Experiences needs to change a booking" apply. In the event of a price increase to a tour that you have booked, Cartagena Top Experiences will honor the price that you paid at the time of your booking.
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  1. Health & Fitness
The tours include moderate to high amounts of walking and so by making a booking it is expected that you will have a suitable level of fitness to do the tour. If you are unsure about whether the tour is suitable for your fitness or state of health, please contact Cartagena Top Experiences before making a booking. It is your responsibility to make Cartagena Top Experiences aware of any medical matters that could affect you on the tour.
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  1. Travel Insurance
Your booking and the tours do not include personal insurance. It is recommended that you take out personal travel insurance for your holiday that adequately covers your booking and tour. Areas of cover to consider include cancellation, curtailment, theft or loss, injury or illness during your holiday.
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  1. Accident, Injury, Loss, or Inconvenience
Cartagena Top Experiences will not be liable for any accident, injury, damage, loss, delay, inconvenience - direct or consequential, however caused, unless it is due to negligence by Cartagena Top Experiences in which case our liability will be limited to compensation to a maximum amount of the tour price you paid.

  1. Use of this website
You may browse this website for the purposes of information, contacting Cartagena Top Experiences or for making bookings. You may download or print any material on this site for your own non-commercial, educational, private, or domestic use only. However, you may not distribute, modify, transmit or revise the contents of this website without written permission from Cartagena Top Experiences. By using the website, you agree to these conditions. If you do not agree, do not use this website.

  1. Governing Law
These Terms and Conditions and any dispute or claims arising out of or in connection to them shall be governed by and construed in accordance with Colombian Law and the parties involved irrevocably submit to the exclusive jurisdiction of the courts of Colombia.

  1. Terms and Conditions
Cartagena Top Experiences reserves the right to amend these Terms and Conditions at any time and without notice. You should check this Website from time to time to check the current Terms and Conditions because they are binding on you.
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​ These Terms and Conditions were updated on 22nd December 2021. If you have any questions concerning these Terms and Conditions, please contact Cartagena Top Experiences via email on: sales@cartagenatopexperiences.com  
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